Legal
Refund Policy
Last updated: 1 July 2026
General policy
UNSQUASHED subscriptions are non-refundable once access has been activated. Because you gain immediate access to the full platform — including Lab strategy generation and Pulse — upon payment confirmation, we are unable to offer refunds for change of mind after that point.
When we will issue a refund
We will issue a full refund in the following circumstances:
- Your payment was processed and confirmed by the bank, but platform access was never activated due to a technical error on our end
- You were charged twice for the same subscription period
- Your subscription was activated on the wrong account due to a platform error
Refund requests must be raised within 7 days of the payment date.
How to request a refund
Email contact@unsquashed.pk with your registered email address and order ID. We will review your request within 3 business days and respond with a decision. If approved, refunds are processed back to the original payment method.
Disputed transactions
If you believe a charge was made in error, please contact us directly before initiating a dispute with your bank. Most issues are resolved faster this way and without the delays that formal disputes create. You can also reach us on WhatsApp at +92 321 168 1501 for a quicker response.
Platform downtime
If the platform is inaccessible for an extended period due to an issue on our end, we will extend your subscription by the equivalent time rather than issue a refund. We will communicate any such extension by email.